Refund & Cancellation Policy


Refund and Cancellation Policy

When an applicant accepts a place offered in a course offered by Cheap White Card the pays the fees on completion of the course, it means a binding contract is created between the student and Allens Training. An online White Card will not be issued until all fees owning have been paid.

Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Cheap White Card. A student may decide no to complete the course at any time by failing to complete the course.

In the case of cancellation/withdrawal, the not cancellation fees will apply if the student decides not to complete the course for any reason.

If the student fails to complete a superseded course and our RTO is unable to issue the old statement of attainment, the new course fees will apply.

There is no charge for a student to transfer to another course with Allens Training. If Allens Training cancels a course, then a full refund will be made available to whoever paid that course fee.

Please note that administration fees may still apply for the processing of refunds. Discretion may be exercised by a Manager in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The Manager may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.

Note. If for any reason Cheap White Card is unable to fulfil its service agreement with a student, Cheap White Card must refund the student’s proportion of fees paid for services not delivered.

An alternative is for the student to enrol in a white card course offered by our RTO partner on their website: